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Terms of sale

Last updated 30 September 2026

These terms apply to every order you place with Fitnyt, on fitnyt.com or through our Facebook and Instagram page (@fitnyt). By placing an order you agree to them. Fitnyt is a new shop: if anything here is unclear, call us on 01976871017 before you order.

Who we are

Fitnyt is an online shop that delivers across Bangladesh.

  • Phone: 01976871017
  • Facebook and Instagram: @fitnyt
  • Website: fitnyt.com

Products and prices

  • Prices are in taka (৳) and are what you pay for the product. The delivery charge is shown separately at checkout, before you order.
  • We show colours and details as accurately as we can, but screens differ, so a colour may look slightly different in person.
  • Products that come in sizes have a size chart on their page. Please check your measurements against it before you order.
  • If a price is wrong because of our mistake, we call you before sending the order, and you can cancel at no cost.

Placing an order

  • Your order is placed when you see the confirmation page with an order number, such as FN-1001.
  • For cash on delivery, we call you to confirm the order before we send it. If we cannot reach you after several tries, we may cancel it.
  • For bKash, we confirm the order once we have checked your payment.
  • We may cancel an order if the product is out of stock or the order details look wrong. If you have already paid, we refund you in full (see Refunds).

Payment

  • Cash on delivery: pay the rider in cash when the parcel arrives. You pay the order total, which includes the delivery charge.
  • bKash: after you place the order, send the order total to the bKash number shown on your order page, then enter the transaction ID (TrxID) on that page. Please pay within the time shown there; unpaid orders are cancelled automatically.
  • We never ask for your bKash PIN or OTP. Do not share them with anyone, including someone who says they are from Fitnyt.

Delivery

  • We deliver to all 64 districts through Steadfast Courier.
  • The delivery charge depends on where you live (inside Dhaka, Dhaka suburbs or outside Dhaka) and follows Steadfast’s rates. You see the exact charge at checkout before you order.
  • We hand your order to the courier within 48 hours of confirming it, or of receiving your bKash payment.
  • Delivery usually takes up to 5 days within the same city and up to 10 days elsewhere, in line with the Digital Commerce Operation Guidelines 2021.
  • The rider calls the mobile number you give us, so please keep it on and reachable.

Checking your parcel

  • Please check the product in front of the rider before you pay.
  • If we sent the wrong product or size, or the product is damaged, return it to the rider right away. You pay nothing for that order, not even the delivery charge.
  • If the product does not fit or you change your mind at the door, you can return it to the rider and pay only the delivery charge.

Returns and exchanges

  • Our mistake: if we sent the wrong product or size, or the product has a manufacturing fault or was damaged in delivery, tell us within 3 days of receiving it. We replace it with the right one. If we do not have it in stock, we refund you in full. We pay the delivery both ways.
  • A different size or a change of mind: tell us within 3 days of receiving the product. We exchange it once for another size or product, if we have it in stock. You pay the delivery charge both ways.
  • What you return must be unused, clean, and in its original packaging with any tags. Sealed products, such as cosmetics, must be unopened. We cannot take back products that have been used, worn outdoors, washed or damaged after delivery.
  • To start a return or exchange, call 01976871017 or message @fitnyt with your order number.

Cancelling an order

  • You can cancel for free before we hand the order to the courier: call 01976871017 or message @fitnyt.
  • Once the order is with the courier, you can still refuse it at the door, as described under “Checking your parcel”.

Refunds

  • We refund to a bKash number you give us.
  • If you paid in advance and we cannot deliver, we refund the full amount within 10 days, as the Digital Commerce Operation Guidelines 2021 require.
  • For returns, we refund within 10 days of the returned product reaching us.
  • We refund the delivery charge when the problem was our fault.

Your information

  • We use your name, phone number and address only to process, deliver and support your order.
  • We share them with Steadfast Courier so they can deliver your parcel, and with no one else unless the law requires it.
  • We keep order records for as long as the law requires.
  • The privacy policy has the details.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

Law

These terms follow the laws of Bangladesh, including the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021. Nothing here limits your rights under those laws.

Contact

Phone 01976871017, Facebook and Instagram @fitnyt, website fitnyt.com.